Terms & Conditions
How The Stubby Hut handles orders, lead times, and what you can expect from us.
These terms apply to anyone ordering custom stubby coolers or related products from The Stubby Hut. Nothing in these terms reduces the rights you have under the Australian Consumer Law (ACL) — they sit alongside it.
Who we are
The Stubby Hut, Hope Island, QLD 4212, Australia. Email: sales@stubbyhut.com.au.
How orders work
There are two ways to order.
Buying online. Standard and slimline coolers with one design across the order can be bought at our shop. Payment is taken at checkout, which is hosted by Shopify. Placing an order is an offer to purchase: we confirm it by email, you send your artwork through the link we give you, and we prepare a digital proof. Your order is accepted, and production begins, when you approve that proof.
Ordering by quote. Anything the shop doesn't cover starts with a quote request through the website or by email. From there:
- We reply with pricing, lead time, and any questions about your design or supplied artwork.
- You confirm the order in writing (email is fine) and pay any deposit or balance we agree to.
- We prepare a digital proof and send it to you for approval.
- Production starts only after you approve the proof in writing.
- We ship as soon as the order is finished. Shipping ETAs are best estimates — once the parcel leaves us, transit time is in the carrier's hands.
Changing or cancelling an order
You can change or cancel any order, online or quoted, at any time before you approve your proof, for a full refund. Once you approve the proof, production begins and the order can no longer be changed or cancelled.
Design, proofs and artwork charges
Design layout and a digital proof are included free with every order, at any quantity. Where we create original artwork for you, that is included free on orders of 10 or more and charged on smaller orders. Where you want a different design or name on individual coolers, the first design is included and each additional design is charged — this applies at every quantity. Any such charge is quoted and agreed before you commit.
Custom-made products
Stubby coolers we make to your specification (your artwork, photo, names, dates, logo, or chosen colour combination) are personalised goods. Once you approve the proof and we begin production, we can't cancel or refund the order if you simply change your mind.
This does not affect your rights under the ACL if the product is faulty, doesn't match the approved proof, or doesn't match the description we gave you.
Proofs and approval
The proof we send is what we'll make. Please check it carefully — names, dates, spelling, colours, and layout. If you spot something wrong, tell us before approving and we'll revise it. Once approved, the order goes into production exactly as shown on the proof. We can't take responsibility for typos or layout choices that were on the approved proof.
Artwork supplied by you
If you send us artwork — your own design, a photo, a logo, an illustration — you confirm that you own it, or have permission to use it for printed merchandise. We rely on that. If a third party claims a copyright or trademark issue with artwork you've supplied, that's between you and them, not us.
We're happy to flag obvious issues (e.g. you've sent a stock-image watermark) but we don't run formal copyright checks on supplied artwork.
Lead times
Standard production turnaround is 7–10 business days from the moment you approve the proof. Rush orders are available for an extra fee — contact us to discuss your deadline. We'll always give you a firm date before production starts.
Lead times don't include shipping. If your event has a hard date, tell us upfront so we can plan for it.
Pricing and payment
All prices are in Australian dollars and include GST and Australia-wide freight. Online orders are paid in full at checkout, using the payment methods shown there. For quoted orders, quotes are valid for 30 days unless we say otherwise, payment terms are agreed in your quote, and we accept PayPal, credit card, and direct bank transfer.
Shipping
We ship Australia-wide using standard couriers, and Australia-wide freight is included in every price. We currently ship within Australia only — for international delivery, email us and we'll quote freight separately. Once the parcel leaves us we provide tracking, but we can't guarantee carrier delivery times. If a parcel is lost or damaged in transit, contact us — we'll work with the carrier and you to sort it.
Faults and replacements
Under the ACL, you're entitled to a remedy if the product has a major fault, doesn't match the description, or isn't of acceptable quality. If something's wrong with what we sent — wrong names, wrong colours from what was approved, or a manufacturing defect — email us with photos within a reasonable time and we'll work out a replacement, repair, or refund.
Limitation of liability
Other than the rights you have under the ACL (which we can't and don't try to limit), our liability for any single order is limited to the amount you paid for that order.
Intellectual property
Designs we create as part of your order remain available for you to use on goods we make. We may use photos of finished orders for our portfolio, website, and social media unless you ask us not to.
Governing law
These terms are governed by the laws of Queensland, Australia. Any dispute will be handled in Queensland courts.
Checkout policies
Online orders are also covered by the Refund, Shipping and Terms of service policies linked at checkout. They say the same thing as this page.
Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published when you placed it.